Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at info@fpsgrip.com. If your return is accepted, we'll send you instructions on how and where to send your package. The cost of return shipping is your responsibility, unless the item is defective, damaged, or incorrect. Returns need to be sent to:

FPSgrip
Beethovenlaan 81, 7001 ML Doetinchem, Netherlands

Items sent back to us without first requesting a return will not be accepted. You can always reach us with any return question at info@fpsgrip.com.

European Union 14-day cooling-off period

If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification. Your item must be in the same condition that you received it: unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. If you cancel within this period, you are responsible for the direct cost of returning the item, unless it arrived defective, damaged, or incorrect.

Damages and issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards. Get in touch if you have any questions about your specific item.

Exchanges

The fastest way to get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

Refunds

We'll notify you once we've received and inspected your return, and let you know whether the refund was approved. If approved, you'll be refunded to your original payment method within 10 business days. Keep in mind it can take extra time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you still haven't received your refund, contact us at info@fpsgrip.com.

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FPSgrip · KvK 42092588 · VAT NL005493336B76